We are looking for a Security Manager to join our Team in Waterford Shift Pattern: Monday-Friday 08:*****:00 Main duties and responsibilities Responsible for the day-to-day management and leadership of security including the development of the team Sustain a high level of customer satisfaction and ensure that a quality service is being always delivered Establish and maintain effective communication links with other colleagues within the greater on-site team and the team across other client sites.
Act as day-to-day point of contact for all related services to the client while ensuring the delivery of excellent customer service Ensures the smooth running of the site(s) adhering to the Site Service Level Agreement and Services Specification.
To arrange/carry out the induction and 'on the job' training of the security staff in accordance with relevant client Apleona company practices.
To undertake in conjunction with the Contract Manager and HR Department, recruitment of security employees in accordance with relevant Apleona company practices.
To organize the provision of relief/ holiday cover for security staff as required.
To authorize, allocate, and record security staff absences.
Liaising with the client and employees, internal and external, monitoring activities, monitoring visitors to the site, monitoring CCTV, dealing with alarm activations in line with procedures Answer, screen and direct calls accordingly, message management Meet Greet persons entering organization Customer care, general administrative and clerical support Ensure coordination of Post/Taxi's/Couriers etc.
Ensures knowledge of staff movements in and out of organization Ensures knowledge of contractor movements in and out of organization Ensure knowledge of contractor management system Ensure all contractors are inducted and relevant permits are in place Dealing with the daily/monthly maintenance checks/facilities Access Control including logging vehicle registration numbers, scanning/conducting searches Reviewing documentation presented by 3rd parties on site, checking tagging systems, issue/retrieval of temporary ID cards Manage and Conduct when required Patrols of premises Other reporting in line with procedure and any additional duties as requested by the Contract Manager Manage all aspects of the contract under their control.
Ensuring the PPM plan is executed in accordance with the contract and other services are completed on time and within budget Promote and deliver the aims of the company to meet or exceed the quality levels and customer support Ensure that the site is following the company quality measures and procedures in conjunction with the current policies and procedures Monitor and oversee on remote sites to ensure compliance.
Ensure the Contract Service Level Agreements are achieved Assist in ensuring all training requirements are met where applicable Promote Encourage Environmental Waste Management policies Management of contractual documents and KPIs Ensure safe systems of work are in place for all operations Suggest and implement improvements and innovations in service delivery Assist and support with the company security function if required Take on ad hoc duties and other related tasks as assigned by line manager or authorized representative.
Qualifications and experience Must hold valid PSA Licence Must have at least five years relevant experience Strong knowledge and skill of administrative and clerical procedures Strong knowledge of computers and relevant software applications : Strong knowledge of customer service principles and practices Experience in Site Management Flexible in your approach- willingness to help; 'can do' attitude Apply with your CV and we look forward to hearing form you ! iND1