Job Summary
As a Leisure Services Manager, you will be responsible for directing the leisure facility and effectively delivering front-line services in accordance with company strategies, policies, and plans.
About Us
We are a luxurious four-star hotel known for our warm and friendly atmosphere. Our hotel boasts 103 comfortable large-sized bedrooms, a leisure club with a fully equipped gym, an indoor heated swimming pool, and children's pool.
Responsibilities
1. Ensure that the facility adheres to company policies, practices, and strategies, including financial regulation, health, and safety requirements.
2. Monitor and evaluate all aspects of the operation of the leisure facility, including IT, administration, human resource management, business development, and financial management.
3. Develop, review, and implement continuous improvement plans for management, operations, and performance of the leisure facility.
4. Recruit, deploy, train, and develop the workforce in line with company policies and best practice.
5. Develop a balanced program of use that ensures maximum utilization of the facility, maximizes income generation, controls costs, and achieves targets and goals.
6. Plan, design, and develop strategies for courses and activities to satisfy customer expectations and improve revenue.
7. Assist in the preparation of an annual sales and marketing plan, budgets, goals, and targets.
8. Plan, devise, and implement innovative and effective marketing strategies and promotional activities.
9. Assume responsibility for producing a calendar of events for marketing promotions in conjunction with the Sales & Marketing department.
10. Cooperate with operations and department managers to ensure that the leisure facility meets the overall requirements of the company and maximizes revenue and profit.
11. Maintain the facility in a good state of repair.
12. Liaise with maintenance personnel of the company and designated contractors to implement a program of repair and maintenance which protects the facility, ensures it operates to optimum efficiency and performance, and meets health and safety standards and requirements.
13. Maintain an accurate and clean database.
14. Responsible for regular text/enzyme alerts.
15. Provide financial and other management information as required, attend management meetings, and provide information and explanations as required by management.
16. Constantly research and be informed of trends and developments in the industry, monitor and assess the activities and performance of competitors, and react to changes in the industry as necessary to ensure that the leisure facility remains as a leading-edge provider of health and leisure services.
17. Responsible for securing renewals of membership and actively pursuing new membership leads.
18. Review and assess major cost inputs, including energy, consumables, and maintenance, and strive to reduce costs by conservation, procurement, and controls.
19. Comply with all financial and control policies of the company.
20. Ensure that data protection policies and customer confidentiality are strictly adhered to at all times and in accordance with legislative requirements.
21. Must be flexible/available to work a variety of shifts, including late night, early morning, and weekend shifts, and committed to succeed in a fast-paced diverse workplace.