Job Description:
We are seeking an experienced Application Support Engineer to join our growing team. In this role, you will be responsible for providing high-level support to our clients in a mission-critical environment within the Banking sector.
The Role:
You will work with a collaborative team to troubleshoot incidents, both proactive and reactive in nature. This will involve managing stakeholders for supported applications, performing root cause analysis of problem tickets, and taking ownership of incidents and communication with customers as required.
Responsibilities:
* Manage stakeholders for supported applications.
* Troubleshoot and resolve Incidents & Service Requests.
* Perform Root Cause Analysis of Problem Tickets.
* Manage incident queues & incident intake channels.
* Take ownership of incidents & communication with customers as required.
Requirements:
To be successful in this role, you will need good experience in a production support/application support role, possess good hands-on experience of SQL and Unix, Shell Scripting, and have a good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
Skills/Experience Needed:
* Good experience in a production support/application support role.
* Possess good hands-on experience of SQL and Unix, Shell Scripting.
* Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
Benefits:
* Competitive salaries.
* Pension.
* Health care.
* Life insurance.
* Laptop.
* Phone.
* Access to extensive training resources.
* Company discounts.
* On-site parking.
Location:
This is a hybrid role based in Ireland/EU.