Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
As a Solution Engineer in the SME&C AI Business Solutions – AI Workforce team, you will lead technical engagements that drive AI transformation for enterprise customers. Your mission is to win technical decisions and accelerate adoption of Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, and related solutions by delivering compelling demos, envisioning sessions, and scalable architectures. You will act as a trusted advisor, guiding customers through secure, compliant, and value-driven implementations that align with their enterprise strategies.
This role is pivotal in shaping the future of work by enabling customers to realize the full potential of AI-powered productivity. You will collaborate closely with sales, customer success, engineering, and partner teams to remove technical blockers, generate pipeline, and ensure seamless handoffs for deployment and adoption. Your success will be measured by technical wins, customer adoption, partner engagement, and your contributions to a high-performance, learning-oriented team culture.
Responsibilities
* Drive AI transformation by orchestrating complex technical engagements across multiple stakeholders.
* Lead architecture design for secure, scalable solutions aligned with enterprise strategy.
* Influence product and go-to-market strategy by providing structured feedback to engineering and sales leadership.
* Proactively identify and escalate unresolved technical blockers through formal channels.
* Champion compliance, diversity, and inclusion by modeling ethical behavior and inclusive practices
* Lead AI transformation engagements (e.g. demos, pilots) to win technical decisions and drive customer commitment to Copilot/Agents, including documented adoption plans and a smooth hand-off to Customer Success/partners for usage onboarding.
* Support AI Workforce SSP hunting effort by engaging w/customer contacts, lead qual., and partner co-sell opportunities
* Assist in ME3 & ME5 upsell opportunities focused on Teams Phone that require technical support, and bring in a partner for co-sell.
* Generate new pipeline and competitive wins for M365 Copilot, Copilot Chat, Copilot Studio & Agents, ME3 and Frontline Worker by delivering impactful AI-powered demos/Art-of-Possible sessions, removing technical blockers, and highlighting Microsoft's differentiation to secure deals and protect the install base.
* Craft scalable, secure, and modular architectures that align to customer's enterprise strategy and technical roadmap while embedding security at every level.
* Maintain operational excellence with 100% deal hygiene – capture technical close plans and consumption plans in MSX for every opportunity, attach a partner to every qualified deal, and promptly escalate unresolved technical blockers.
* Continuously upskill to meet role expectations (achieve L200 consultative and L400 technical depth certifications) and contribute to team excellence by sharing at least one deal win/loss insight per quarter and engaging in regular coaching.
Qualifications
Required/minimum qualifications
* Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND relevant experience in technology-related sales or account management OR equivalent experience.
Additional or preferred qualifications
* Fluency in Swedish is preferred
* Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND strong experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND significant experience in technology-related sales or account management OR equivalent experience.
* Relevant solution or services sales experience.
* Proven ability to build and maintain strong business and executive relationships.
* Strong grasp of sales cycles and strategic decision-making.
* Skilled in consultative selling and persuasive negotiation.
* Able to manage and optimize sales pipelines through informed change processes.
* Focused on advancing opportunities for both current and future customers.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.