About us
Job Description:
* We are looking for a Servicing and Operations Director to lead our team and drive business growth in the Service and Maintenance sector.
This role will involve overseeing daily operations, managing a team of service professionals, and ensuring excellent service delivery to our customers. You will be responsible for implementing processes to improve operational efficiency, developing a growth strategy for the Service and Maintenance business, and collaborating with other teams to achieve overall company goals.
Main Responsibilities:
Service Operations
- Oversee day-to-day activities of the Service department to ensure efficient and effective service delivery.
- Manage service jobs per Standard Operating Procedures (SOPs) with monthly reviews of work orders and reporting.
- Ensure all repair jobs are administered using the company ERP system, including pricing, quotations, and estimations for customers.
Team Management & Development
- Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
- Collaborate with HR to implement training and upskilling programs for team members.
Business Growth & Strategy
- Develop and implement a growth strategy for the Service and Maintenance business to meet current and future client demands.
Continuous Improvement
- Identify, plan, and implement a continuous improvement program for the repair and service business.
Reporting & Communication
- Issue monthly performance reports and KPIs to the Group Senior Team.
Key Competencies:
Servicing and Operations Skills:
- Strong leadership and team management skills.
- Proven ability to implement and optimize processes for operational efficiency.
- Excellent communication and customer relationship management skills.
Management Skills:
- Ability to empower the Service team through training to improve their skills and knowledge.
- Proficiency in MS Office tools.
Qualifications:
A minimum of 5 years experience in a similar managerial role within the Service and Repairs industry. Familiarity with Municipal, Industrial, and Commercial markets in Ireland is an advantage.