Workplace Experience Director
Location:
Dublin, Ireland
Contract:
Full Time, Permanent
Salary:
€75,000 per annum + Sodexo Benefits
Sodexo is seeking a Workplace Experience Director — a confident, polished leader who truly understands what great service feels like.
This senior role is about creating an outstanding workplace experience for clients and colleagues across a dynamic corporate portfolio in Dublin.
It's ideal for someone from a luxury hotel or premium hospitality background who is used to high standards, proven track record in leadership and setting the tone for exceptional service.
You'll lead the full workplace journey, including front-of-house, hospitality, concierge, events, amenities and community engagement, ensuring the experience is seamless, welcoming and aligned to the client brand.
You'll also lead and inspire a large, high-performing team while driving client satisfaction and service excellence — what matters most is how people experience the service.
Key Responsibilities
Lead and deliver the
workplace experience strategy
across multiple sites.
Ensure exceptional
customer and visitor experiences
across front-of-house, hospitality and events services.
Manage
budgets, KPIs, service performance and supplier relationships
.
Own
NPS, CSAT and workplace experience metrics
, using data to drive improvement.
Partner with operational teams to ensure
seamless service integration
.
Lead major workplace initiatives, events and change programmes.
Recruit, develop and lead a
large, diverse service team
, promoting a culture of service excellence.
Drive innovation, continuous improvement and workplace engagement initiatives.
Profile & Background
Strong
4 or 5-star hotel background preferred
Experience delivering
white glove / luxury service environments
Previous
Department Head level leadership experience
Highly polished personal presentation
Confident, professional and
client-facing
A technical FM background is not required.
People Leadership
Proven experience managing
large, diverse teams
Experience managing
senior managers and department leads
Essential Skills
Senior leadership experience in
hospitality or workplace experience environments
Strong
client relationship and stakeholder management
skills
Commercially astute with experience managing
budgets, SLAs and KPIs
Data-driven approach to
service improvement and performance management
Proven ability to lead
innovation and continuous improvement
Desirable
Degree in
Hospitality, Business or related discipline
Experience working on
global corporate accounts
Knowledge of
WELL, LEED or workplace certification standards
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