Who We AreHH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to createbig impact through big ideas.Purpose of theRoleBased onsite from our Naas office in Ireland the Customer Service Representative will be a proactive and customer-focused individual. This role involves managing store orders, coordinating courier bookings with the client services team, handling Proof of Delivery (POD) documentation, and providing administrative support using Excel and Word. You'll be a key link between our customers and operations, ensuring smooth and efficient service delivery.Key ResponsibilitiesRespond to customer inquiries and process store orders via phone, email, and chat.Accurately enter and track orders using internal systems.Liaise with the client services team to book couriers and monitor delivery schedules.Manage POD documentation, ensuring completeness and resolving any issues.Maintain detailed records of customer interactions and order history.Generate and update reports using Excel (e.g., delivery logs, order summaries).Prepare customer communications, templates, and internal documents using Word.Collaborate with logistics, warehouse, and sales teams to ensure timely fulfilment.Resolve customer issues with professionalism and empathy.Knowledge, Skills + ExperiencePrior experience in customer service, logistics, or administrative support preferred.Further education in business, administration, or logistics is a plus.Strong communication skills, both written and verbal.Proficient in Microsoft Excel (e.g. spreadsheets, basic formulas) and Word (e.g., formatting, templates).Excellent attention to detail and organizational skills.Ability to multitask and manage time effectively in a fast-paced environment.Team-oriented with a proactive and solution-focused mindset.We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.