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Retail operations manager

Clara
beBeeResponsibilities
Retail operations manager
Posted: 31 July
Offer description

Key Responsibilities:

* Oversee daily retail activities to ensure quality customer service
* Delegate and communicate with the sales team
* Induct and train employees effectively
* Communicate sales performance to the team
* Recruit high calibre retail assistants
* Maintain store merchandising in a customer-friendly manner, adhering to guidelines
* Maintain optimal housekeeping standards within the store
* Coordinate in-store sales and promotions
* Ensure cash handling policies are followed
* Update shelf-edged labels on a weekly basis
* React to local market trends and competition


Additional Responsibilities:

* Assist in stock take preparations and supervise as necessary
* Minimise stock loss through wastage, damages, and pilferage
* Ensure food management and waste systems are followed by the sales team
* Check stock levels to ensure adequate stock is available for customers' needs
* Rotating stock to ensure in-date stock is available and minimise waste


Legislation & Security:

* Ensure secure opening and closing procedures
* Comply with labour law, health & safety regulations, HACCP, and consumer legislation
* Identify and reduce or eliminate potential hazards in the store
* Conduct health & safety checks and action accordingly


Requirements:

* Achieve targets as agreed with the manager
* Escalate issues to the manager as necessary
* Communicate regularly with the manager
* Deputise as store manager when unavailable

The ideal candidate will possess many of the following attributes: previous management experience, fresh food experience, excellent fresh food knowledge, operational knowledge of the retail environment, excellent interpersonal relations, understanding of consumer needs, commercial acumen, self-motivated, ambitious, and computer skills

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