About the job Job Description | Production Technician An innovative tech company based in Dublin is seeking an experienced Production Technician to join its growing Production Department. This role primarily focuses on managing the Return Merchandise Authorization (RMA) process. The successful candidate will work with cutting-edge products used by millions of people daily to tackle complex challenges. A keen interest in technology and a willingness to learn are essential. Key Responsibilities Manage the processing of field returns (incoming and outgoing) Maintain and update data using tools like Google Sheets and ERP systems (e.g. SAP) Perform functional testing using established procedures Accurately document testing outcomes Troubleshoot production and customer issues Apply fixes or escalate via internal channels as necessary Maintain ongoing communication with internal teams and customers Coordinate return shipments and monitor tracking Prepare quotations for out-of-warranty repairs Generate detailed repair reports for clients Source materials to support contract manufacturers in case of shortages Actively participate in regular production meetings Qualifications & Experience NFQ Level 6 Certificate or Level 7 Diploma in a related field (e.g., Electronics, Electrical/Process Technology, or Manufacturing) Familiarity with SAP or similar ERP systems is an advantage At least 3 years of relevant experience in a production or repair environment Strong problem-solving and analytical abilities Self-motivated and capable of working independently Detail-oriented with a structured approach to testing Well-organized with strong documentation skills Adaptable and flexible approach to work On-site work is required due to the hands-on nature of the position What We Offer Competitive matched pension scheme (up to 10%) Generous health insurance support Long-term illness and life assurance cover Participation in Bike to Work and TaxSaver travel schemes Flexible working arrangements, including some remote work options Access to employee wellness initiatives (mental, physical, and financial well-being) 21 days annual leave plus Christmas closure and Good Friday off Additional leave entitlements based on service length Underground parking and EV charging facilities Company Culture This organization fosters a culture grounded in values such as Commitment, Collaboration, Innovation, and Excellence. If you're looking to join a forward-thinking team and work on meaningful technology solutions, we'd love to hear from you. Skills: NFQ Level 6 3 years Manufacturing Organizational skill SAP/ERP Systems