Charity Shop Manager
This is a leadership role that requires strong organizational skills, creativity, and enthusiasm for sustainable shopping. As the Charity Shop Manager, you will lead a team of volunteers, create vibrant displays, and manage daily operations.
The ideal candidate will have previous experience in retail management, preferably in a charity shop or other non-profit setting. They should possess excellent problem-solving skills, be able to adapt flexibly, and have a can-do attitude.
In this role, you will be responsible for managing the day-to-day operations of the shop, including incoming donations, volunteers, stock management, and merchandising. You will also recruit, lead, train, and motivate volunteers to be ambassadors for COPE Galway while creating a positive and welcoming shop environment.
The successful candidate will deliver great customer service, create engaging social media content, maintain accurate financial records, and prepare regular reports. They will also ensure compliance with health and safety regulations and other legal requirements.
Main Responsibilities:
* Manage the day-to-day operations of the shop, including incoming donations, volunteers, stock management, and merchandising
* Recruit, lead, train, and motivate volunteers to be ambassadors for COPE Galway while creating a positive and welcoming shop environment
* Deliver great customer service
* Create engaging social media content
* Maintain accurate financial records and prepare regular reports
* Ensure compliance with health and safety regulations and other legal requirements
Key Skills and Qualifications:
* Previous experience in retail management, preferably in a charity shop or other non-profit setting
* Excellent problem-solving skills, ability to adapt flexibly, and a can-do attitude
* Exceptional leadership skills, ability to inspire and lead a diverse team of volunteers
* Ability to create and develop processes and procedures while adhering to organisational policies
* Ability to develop and implement effective marketing and promotional strategies
* Creativity and ability to think outside of the box
* A passion for the mission and values of COPE Galway
* Enthusiasm for sustainability and the circular economy, with a genuine commitment to eco-friendly practices
* Fluent in English
* A full driving licence
About COPE Galway:
COPE Galway's vision is a community where every person is valued, cared for, and supported at every stage of life. We work hard to achieve our vision by providing essential supports for people at challenging times in their lives and by advocating for systemic change to remove the root causes of inequality and disadvantage that constrain the wellbeing and development of individuals and families.
We aim to make a difference by empowering people, creating change, and strengthening our community. Our new charity shop in Galway city offers a vibrant and large space that allows us to dramatically increase the size of our operation and extend sales to second-hand furniture, pre-loved formal wear/wedding dresses, and more.
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