Title
Store Manager - Supermac's
Candidates must have experience managing a restaurant and have a good knowledge of food operations and the associated standards.
Job Purpose
The Store manager provides overall leadership and supervision to the entire staff of the restaurant to ensure that the restaurant meets or exceeds the targets established for the store.
The Store manager directly supervises assistant managers, training coordinators, and staff at the unit level.
The Store manager conducts business daily as if acting as an individual owner of his/her particular shop.
Support from the area manager is given when needed to facilitate alignment of goals with those of the overall company; however, the Store manager largely dictates the specific shop leadership.
Within that scope fall many key functions such as budgeting, staffing, training, community involvement, inventory control, labor control, etc.
Responsibilities
Coaches, counsels, and develops Assistant and Trainee managers into a state of self-sufficiency to build and maintain high sales and profits.
Responds to requests from various head office departments
Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
Gets involved in community-generating business and goodwill
Investigate and respond directly to employee relations and customer complaints that have the potential for a significant impact on the business
Ability to plan and prioritise
Operate within the guidelines of the law
Ability to adapt to new procedures, standards, and changes as directed by the company or legislation
Conducting in-house appraisals in a timely fashion, leading to a personnel development plan for all employees
Always professionally conducts himself/herself, especially when in the public eye
Refers all media enquiries to the Area Manager/ Marketing Director
Gets to know customers' profiles and who the market is, and goes after it
Is fully flexible regarding working hours, including weekends and nights.
Meets set targets regarding food costs, labour costs, customer count, QSC Audit, mystery shopper, and pizza audit scores.
Leadership
Supervises others and efficiently coordinates their work.
Delegates tasks to the most appropriate member of staff.
Ability to remain in control in difficult situations.
Provides clear direction and authority.
Gets involved in a "hands-on" manner and leads by example.
Is assertive.
Communicates restaurant goals and a motivating vision; links individual Store Management performance to achieving restaurant goals.
Promotes quality food, systems, and service, and walks the walk.
Dedicated to Customer Satisfaction, engenders this in staff and management alike.
Work Environment
Fast-paced, "non-stop" environment.
Physically demanding at times due to certain requirements of the business about the level of business, quality of staff, quantity of staff, preparedness for business demands, etc.
Certain business volumes necessitate prolonged periods without sitting down.
Integrity
Communicates intentions, ideas, and feelings openly and directly, and is honest.
"Walks the Talk" (i.e., actions are consistent with words) and solicits feedback about performance in this area.
Stands up for their own beliefs.
Admits own mistakes and vulnerabilities and takes actions to correct mistakes.
Chooses to be honest and forthright even in difficult situations.
Only candidates who currently have the legal right to work in Ireland will be considered.
Note: Visa sponsorship is not available for this role.
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