Radisson RED Galway is a new and exciting addition to Galway City. It is the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvære Spa, Radisson RED Galway has its own distinct personality.We are searching for an ambitious and charismatic Front Office Manager to join our team at Radisson RED Galway.Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat.Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radisson's overarching brand promise is 'Every Moment Matters' with a signature 'Yes I Can' service ethos.About The Role:Radisson RED is on the lookout for a Front Office Manager to join our buzzing team. If you're all about delivering top-notch service with a side of flair and fun, we want you to help us redefine the front desk experience with usAs our Front Office Manager, you'll be the captain of our front desk crew, ensuring every guest interaction is smooth, memorable, and infused with that unique Radisson RED spirit You'll lead the team, handling the hustle and bustle of daily operations, and making sure our guests feel valued from check-in to check-out.In this role, you'll be juggling multiple tasks, such as supervising the front desk team and managing reservations to resolving guest issues and coordinating with other departments. Your mission is to create us create a seamless and vibrant experience that keeps our guests coming back for more You'll bring your A-game to every shift, making sure our lobby is lively, welcoming, and always on point.We're looking for someone with a proven track record in front office operations, exceptional communication skills, and a knack for leading a team. You should be a proactive problem-solver, a people person, and a hospitality pro who knows how to keep things running smoothly and guests smiling. If you're ready to bring your energy and expertise to Radisson RED, we want to hear from youMinimum experience: 3+ years of relevant experience in Front Office.Minimum education requirements: National academic qualifications.Roles & Responsibilities:Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.Lead and collaborate with the team to maximise guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.Challenge front office staff to utilise yield management, occupancy and average room rate to maximise rooms revenue.Deliver the strategies and objectives of the front office department, taking ownership for the front office team.Take the leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled, and that target productivity and performance levels are attainedBuild and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on ad hoc projects.Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.Competencies & Skills Requirements:Proven experience in a front office manager position, ideally within a hotel environmentAbility to adapt to changing service environmentsGood leadership skills with a hands-on approach and lead-by-example work styleCommitment to exceptional guest service with a passion for the hospitality industryAbility to find creative solutions, offering advice and recommendationsPersonal integrity, with the ability to work in an environment that demands excellenceStrong communication and listening skillsAbility to work collaboratively across functions and culturesSkilled with Microsoft Office software, especially in ExcelAn open, positive and communicative personalityAbility to handle multiple challenging priorities and assignmentsWhat can Radisson RED Galway offer you:Competitive salaryAbility to progress your careerMeals on dutyEmployee and Friends and Family discounts available within the group (Radisson RED Galway, Radisson BLU Royal Hotel, Dublin, Velvære Spa, and Radisson Group Hotels)Be part of the REDvolution where as our Creative you are REaDy to:Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standardsBe part of a team that places the guest at the heart of everything we do, creating personal and memorable momentsTake pride in what you do, be on hand to make sure that what needs to be done is done wellCollaborate with others, learn and grow from the experience, developing your own skills for future successCreatively work with others to deliver on the goals and targets that we have set ourselvesBuild meaningful and rewarding relationships whilst promoting the company culture and valuesStay Safe, ensuring adherence and compliance to all legislation and due diligence requirementsARE YOU?One to impress? Dynamic? Love people interaction with the skill to mix it upInnovative? Creative with a positive mindset, love a challenge where you know there is a solutionEngaging and self-motivated?Genuine? Want to be yourself? We love that and won't change that, promiseAt Radisson Hotel Group we believe that people are our number one asset As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.What are you waiting for? Come join us and make RED the place to beJob Type: Full-timeWork Location: In person