Customer & Client Services Representative Osborne are partnering with a company based in Dublin 11 who are looking to add to their team.
This position is an amazing opportunity to work with a strong team of self-starters who excel at customer and client service.
As part of the high-performing customer support team, youll handle inbound and outbound calls, accurately log customer interactions, and promote our wide range of services.
You'll work closely with business clients, engineers, and internal teams to deliver a proactive and professional service.
This role will suit a motivated individual with a passion for customer service.
This fast-paced role combines customer support with general administrative tasks, offering variety, challenge, and the opportunity to make a real impact.
If you're enthusiastic, detail-oriented, and thrive in a team environment, we want to hear from you.
For You: Location: Dublin 11 (Hybrid) Salary: €35,000 + DOE Hours: 9-5pm / 8-4pm Duties / Responsibilities: Call handling (customers, engineers or internal stakeholders).
Responding to requests and dealing with complex issues.
Handling e-mail requests and queries from customers, engineers or internal stakeholders Logging fault calls for nationwide engineering team, managing resources, monitoring, closing calls for invoicing Planning, scheduling service and commissioning work with engineers and customers Service contract renewals follow up Price queries from engineers and customers Updating databases with customer contact details Supplying customer with documentation Preparation of quotations for installation, service and commissioning Liaising with sales team, credit management and logistics team General office administration Key Requirements: Proven experience in busy B2 B operations, preferably within construction industry, property management sector, customer service and sales support business areas.
Minimum experience of 12 months in a similar role Highly motivated, self-starter and ability to multi-task competing priorities Skills in MS Office: especially Word, Excel, Outlook Preferred Knowledge of Salesforce / SAP Effective telephone skills, including handling complex calls Exceptional team player Works well under pressure in a fast-paced environment Excellent communication skills both written and oral For more information please apply through the link provided for the attention of Joanne Murray, email or call If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search #INDMURRAY #INDOSB1