Job Description: Part-Time Food & Beverage Assistant
Position: Part-Time Food & Beverage Assistant
Department: Food & Beverage
Reports to: Restaurant Manager / F&B Manager
Overview:
As a Food & Beverage Assistant at The Ross Hotel, you will play a vital role in delivering exceptional service to guests in our dining areas, including the restaurant, bar, or other food service outlets. You will ensure a welcoming atmosphere, providing guests with a memorable dining experience while maintaining high standards of service and cleanliness.
Key Responsibilities:
· Greet and welcome guests in a friendly and professional manner, ensuring they feel comfortable and attended to.
· Take food and beverage orders from guests, ensuring accuracy and offering recommendations as needed.
· Serve food and beverages promptly, following the hotel's service standards and presentation guidelines.
· Set up and maintain service areas, including tables, chairs, and any required equipment, ensuring cleanliness and organization at all times.
· Ensure that guests' needs are met throughout their meal, including checking on satisfaction and refilling drinks as necessary.
· Assist with clearing tables, removing dirty dishes, and resetting tables for new guests.
· Support the bar and kitchen teams by coordinating orders and ensuring that food and drinks are served in a timely manner.
· Handle cash and credit card transactions accurately, processing bills and payments as required.
· Maintain a clean and organized working environment, including clearing empty bottles, dishes, and glassware.
· Ensure compliance with health and safety regulations, including food safety standards and hygiene practices.
· Assist in setting up, serving, and clearing for special events or functions held at the hotel.
· Respond to guest inquiries, providing information about menu items, promotions, and hotel facilities.
· Report any guest concerns or feedback to the supervisor or manager to ensure guest satisfaction.
· Assist in maintaining inventory of food, beverages, and supplies, informing supervisors of low stock or needs for replenishment.
· Follow all hotel policies and procedures related to service standards, safety, and customer service.
· Support the Food & Beverage team in achieving department goals and improving service quality.
Working Hours:
As per the schedule provided, with flexibility to work weekends, evenings, and public holidays as required.
Working Conditions:
This position involves standing, walking, and lifting. The role will require the ability to move quickly and efficiently in a busy environment while maintaining a professional appearance and attitude.
Job Type: Part-time
Benefits:
* Bike to work scheme
* Employee discount
* On-site parking
* Sick pay
Work Location: In person