Senior Cisco Unified Communication Consultant
Location
:
Leopardstown Dublin. Hybrid (2 days onsite)
Role Type
:
Long term day rate contract.
Role Purpose
To
lead and support the design, deployment, and lifecycle management
of
Unified Communication (UC) systems
, ensuring high availability, resilience, and compliance for
mission-critical services,
dispatch telephony, corporate voice infrastructure, and integrated communications platforms.
Key Responsibilities
* System Ownership:
Manage
Cisco Unified Communications Manager (CUCM)
,
Unity Connection
,
IM&P
,
Expressway
, and
BT Command
/
IPTrade
* Proactive user support:
Participate in the incident resolution and onsite troubleshooting, providing L2/L3 operational support, incident management, Root Cause Analysis; available for mission critical services.
* 24/7 Support:
Provide operational support for dispatch systems and corporate UC infrastructure, including out-of-hours service-affecting interventions.
* Security & Compliance:
Ensure systems are patched against known vulnerabilities and aligned with Cybersecurity Policies and Telecoms Security Services (TSS) project requirements.
* Vendor Coordination:
Liaise with support partners for escalations, upgrades, and service continuity, ensuring SLA aligned resolution of incidents and faults, periodic service reviews and contract renewals.
* System Monitoring:
Configure SNMP alarms and integrate with Network Telecoms NMS systems for proactive fault detection.
* Call Management:
Oversee call routing, recording, messaging, and reporting features using
RedBox, Mida eFramework, Ringmaster
and other tools.
* Documentation & Change Control:
Maintain system diagrams, change logs, and operational manuals. Participate in change management meetings and incident reviews.
* Testing & Lab Environments:
Manage test environments for
BT Command
and
Corporate UC infrastructure
, including
BT Command RefNet, Expressway and IPT clusters
to validate changes before production rollout.
Required Skills & Experience
* Proven expertise in
Cisco UC platforms
(
CUCM, Unity, Expressway, IM&P, UCCX
).
* Experience with
IPCommand turret systems
or similar and integration with
Tetra Ireland NDRS
is a plus.
* Strong understanding of
UC and VoIP technologies and protocols
, including
VoIP & TDM protocols, DMR Radio, Telcos SIP, SBC, QoS protocols
.
* Hands-on experience with
IP protocols and tools: VLAN, HSRP, DHCP, DNS, SNMP, E1, BGP, EIGRP, OSPF
.
* ITIL
practitioner backed by industry standard certifications or adequate proven experience.
* Excellent
troubleshooting and root cause analysis
* Ability to manage
cross-functional teams
and
vendor relationships
.
* Ability to work independently and in a team environment.
* Comfortable working in
high-pressure, mission-critical environments
.
* Strong organizational and time management skills.
* Excellent communication and writing skills.
Qualifications
* Bachelor's degree
in Telecommunications, Computer Science, or related field.
* Cisco certifications
(e.g., CCNP Collaboration, CCNA R&S) preferred.
* Minimum 5 years in UC operations.
(Additional information is available on successful application)
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please apply or contact
Chris
(dot)
Byrne
eirevo
(dot)
ie
.
Ref:
EET7626
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
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