Business Unit: Managed Services Business Unit
Report to: Head of Delivery Management
Location: Remote with on-site attendance (Ergo or customer) as required
Overview of Role
An Ergo Project Manager oversees schedules, budgets, resources, and deliverables for a set of Ergo customer and/or internal projects. They monitor the project teams to ensure goals and objectives are met. They possess knowledge of the larger landscape without neglecting granular details while tracking project health, staying alert for risks, and resolving issues as they arise. They maintain standards and monitor scope with project quality.
This role is office (or work-from-home as required) based and will work with SBU and Delivery Management to develop, execute, and streamline new or existing processes that underpin this principle.
What you can expect to be doing:
1. Managing several Microsoft stack-based projects in parallel
2. Creating and managing project plans
3. Maintaining project objectives
4. Monitoring production and quality to customer/stakeholder/sponsor standards
5. Identifying and resolving issues and risks
6. Reporting on project progress, offering viable solutions and opportunities as they arise
7. Implementing change practices
8. Managing resources to ensure the schedule is on track
9. Leading customer and internal meetings and setting expectations for the project team
10. Reporting on projects
About You:
* You are a skilled communicator - you proactively and positively communicate with your peers and customers to support and inform
* You have excellent attention to detail
* You have strong experience in building and nurturing relationships with multiple stakeholders and customers
* You flourish working in a constantly changing, yet always exciting environment
* You are calm and poised under pressure
* 7 or more years of experience in a similar role
* PMP (or equivalent) certification required
* You have a solid understanding of the Microsoft stack
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