The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Job Summary:PayPal Giving Fund is looking for an Associate, Business Operations Analyst to actively support its mission of connecting people with the causes they care about. In this role, you'll help ensure the smooth running of the programmes that bring this impact to life, using technology to make charitable giving part of everyday life. You'll support the operational processes that help charities receive the funds they rely on and collaborate with a passionate team dedicated to making giving simpler, easier, and more accessible. If this sounds exciting, keep reading – the best is yet to comeJob Description:Essential Responsibilities: Perform routine operational tasks following detailed instructions.Assist in the coordination and execution of operational processes.Collaborate with team members to ensure seamless workflow.Support resource allocation and program implementation.Maintain accurate documentation and records of business activities.Communicate effectively with peers and leaders to ensure smooth operations.Minimum Qualifications:No relevant work experience required
Additional Responsibilities & Preferred Qualifications:Reporting to the Country Manager for the UK and Ireland, you will help ensure the smooth day-to-day running of PayPal Giving Fund (PPGF). You will partner closely with the UK-based Senior Operations Analyst, global PPGF teammates, the PayPal Giving Platform (PPGP) product team, and PayPal customer support teams. Together, you will support charities, partners, and donors while ensuring they understand, engage with, and benefit from PPGF services.About PayPal Giving FundPayPal Giving Fund (PPGF) aims to inspire a new wave of philanthropy by using technology to make giving a part of everyday life. We develop and manage innovative programmes that enable donors to support their favorite charities across platforms including PayPal, Facebook, eBay, Humble Bundle, and GoFundMe.Funded by PayPal, PPGF is a registered charity in the US, UK, Australia, Canada, and Ireland. In 2024, we raised just under $1B in donations — and our impact continues to grow through new partnerships and expanded global reach.At PPGF, you'll find a unique experience: the chance to collaborate with some of the world's largest online platforms, work with cutting-edge technology in a friendly, high-energy team, and make a meaningful difference in the lives of millions of donors and charities.Your Way to ImpactIn this role, you'll directly support our mission of enabling seamless, transparent, and scalable charitable giving. Everything you do, from resolving a payment issue to refining a report, can create a meaningful ripple effect across our donor and charity communities. You will notably help to:Ensure thousands of charities receive the funds they depend on.Strengthen trust and transparency for donors giving across our partner platforms.Improve the operational efficiency and regulatory compliance of a fast-growing global charity.Enhance the charity experience through better processes, clearer communication, and thoughtful outreach.Contribute to the ongoing development and sustainability of PPGF as it scales globally.Your Day-to-DayOperational SupportAnalyze and prepare large datasets for operational and reporting use.Maintain the integrity of the PPGF charity directory and enrollment process, including managing the enrollment queue, performing spot checks, researching contact details, and ensuring ongoing accuracy.Prepare recurring regulatory reports and submissions for review by the Country Manager.Manage processes for issuing manual donation receipts.Work with PPGF accounting teams and merchant partners to contact charities regarding payout failures or uncashed cheques, and donors regarding potential donation reassignments.Investigate and follow up on unsuccessful payments.Identify and propose operational improvements to support scalability and reduce customer support issues.Support preparation for Board meetings and follow-up actions.Provide administrative support to the Country Manager as needed.Customer SupportManage shared email inboxes, researching and resolving donor and charity inquiries.Oversee PayPal and Braintree resolution centres to minimize chargebacks and surface product-related issues.Analyze data to improve targeted charity outreach initiatives.Partner with customer support teams to resolve donor and charity escalations.Ensure Help Centre and Info Centre content is accurate, localized, and up to date, and support training for customer service teams.Marketing & CommunicationsResearch and engage charities for marketing opportunities and targeted outreach—especially unenrolled charities with significant funds.Periodically review local partner integrations to ensure accurate disclosures and compliance.Collaborate with the PPGF Communications Manager, product teams, translation services, and external vendors to manage outreach messaging to benefitting charities.Global & Additional Duties (10%)Support team administration (meeting coordination, celebrations, etc.).Assist in planning and executing global and UK team-building events.Contribute to operational and administrative tasks supporting employee engagement, culture, and organizational needs.What You Need to SucceedA genuine passion for our mission and connection to charitable work.Proactivity, thoughtfulness, and confidence in executing complex tasks.Patience, persistence, and strong attention to detail.Excellent communication skills — both written and verbal — with the ability to nurture positive customer relationships.Strong numeracy and IT skills, including proficiency in Word, Excel, and PowerPoint.Sensitivity and respect for confidentiality when handling personal information.A collaborative, adaptable approach, comfortable with ambiguity and cross-team dependencies.Integrity, resilience, and initiative when facing challenges.Strong self-management and drive for personal development within a fast-growing, fast-changing environment.A team-oriented mindset, valuing inclusivity and respect.Get Bonus Point With...Experience with procurement and supplier management.Experience with design thinking or user-centred problem-solving.Working knowledge of German, Spanish, or Italian is a plus.We Believe in YouInterested in knowing more? Don't hesitate to apply and/or let's talk – we'd love to get to know you_Subsidiary:PayPalTravel Percent:0PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit Who We Are:Click Here to learn more about our culture and community.Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.