WANTED:
my high tech trading client is looking to hire a Deskside Support Engineer to work on a brand new technical support team.
This role would be ideal for someone with 5+ years desktop support experience managing level 1, 2 and some 3 issues.
This is not your usual run of the mill support role.
This role sits within a trading support team that ensures the organisations technical trading environment is always online and ready to go - think million dollar trades, the best of the hardware, and white glove delivery.
This is a very demanding and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, troubleshooting 3rd party and inhouse built applications issues, working on Dublin and global projects.
THIS IS A PERMANENT ROLE THAT PAYS VERY WELL - THE BENEFITS HERE ARE UNREAL
YOU WILL BE BASED ONSITE IN DUBLIN CITY CENTRE 5 DAYS A WEEK
THIS ROLE WILL REQUIRE SHIFT RELATED WORK TOO
The Role:
Deliver first and second-level technical support by collaborating closely with software development teams and system architects to ensure reliable operation of desktop software and hardware systems, utilizing tools such as SCCM, Jira, Confluence, and Splunk.
Skilled in handling, managing, and resolving complex issues through a structured ticketing system.
Proactively assess and refine support processes, contributing to the development and deployment of necessary tools and runtime environments.
Coordinate with internal IT support teams to diagnose and resolve technical issues in real time.
Key Experience:
5+ years experience in Deskside support related role
Technical expertise across: Active Directory, 365, SCCM, and high end hardware support
Any experience in a trading company is a massive plus
Trading user support experience is beneficial
Excellent working knowledge of Windows desktop OS Win 10 64bit, Win 11
Ability to monitor and diagnose Desktop issues.
Ability to make changes to the system registry for configuring the Windows operating system.
PowerShell scripting would be an advantage.
Experience working with SCCM would be an advantage
Advanced knowledge of O365 products especially MS Excel
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