Job Title:
Facilities Management Planner
About Us:
CPL Healthcare is a leading provider of facilities management services across Ireland, Europe, and the UK.
Overview:
The Facilities Management Planner will be responsible for ensuring all preventative maintenance and logged reactive task work is assigned, carried out, and closed to achieve first time fix. This will involve managing tasks through scheduling software and processes to meet specified SLAs in line with business procedures.
Responsibilities:
* Schedule, issue, and manage reactive, remedial, planned, and quoted works through to completion with supporting paperwork/certification.
* Manage tasks from 'Pending Acceptance' to 'Complete' status in line with Business procedures and processes.
* Hitting completion deadlines on CAFM System.
* Support Management and Operations teams in Contract delivery and escalate issues with specific jobs or suppliers promptly.
* Follow up open P1's and P2's for updates to close out efficiently, keeping both internal and external clients updated.
* Generate, issue, and communicate End of Shift handover report to Out of hours & Mgt teams.
* Respond to queries, enquiries, and escalations from the helpdesk team and Facilities Managers.
* Run and issue bespoke client-specific reports and/or business reports to support the operations team.
* Contribute to team through training colleagues, cross-training, cover, attending meetings etc.
Requirements:
* Excellent PC knowledge – MS Office Suite required.
* Familiarity with CAFM systems and scheduling tools desirable.
* Strong accuracy and attention to detail skills.
* Experience in a technical FM business including PPM operations, compliance, and H&S Management a distinct advantage.