Join to apply for the Coffeeangel | Assistant Manager role at Coffeeangel
Overview
Coffeeangel is pioneering the Irish specialty coffee scene, committed to the brewing and delivery of quality coffee by professional baristas. We have old-fashioned values (please and thank you, always go a long way) and believe success is based on hard work, innovation and the consistent delivery of a the best cup of coffee, in an efficient and courteous way, by happy, engaged and well-trained Baristas. We deal with lovely and appreciative people all day long and have some incredible people working for us. Our team has always been at the heart of what makes us successful. That will never change. Coffeeangel is growing and constantly innovating... and we’re looking for passionate and like minded people to join us on our journey.
The interior architecture, coffee preparation and service bestow a touch of un-ostentatious luxury whilst centring the experience around the customer, not just the excellent beverage. The Times Newspaper June 7th 2017
Role
Coffeeangel Assistant Managers are aspiring leaders and passionate Baristas.
As an Assistant Manager you will be integral to running the shop reporting into the Area Manager. She / he must have an excellent working knowledge of the day to day running of a coffee shop and work in conjunction with the Area Manager, Operations Manager and Training and Quality Control Manager, to grow the health of the shop and ensure that their team are happy and motivated and customer service is at its best. You will need to keep a level head, be able to multitask and have excellent people skills.
Responsibilities
* The responsibilities will consist of, but are not limited to the following:
* Is a passionate Barista and would like to further develop their skills.
* Nurture the relationships we have with our many regular customers and recruit new business through flawless service.
* Must be able to exceed at customer-service and be able to deal efficiently and courteously with customer complaints or issues.
* Maintaining the quality of coffee being served to the customers in conjunction with the Area Manager.
* Maintain and promote a positive shop atmosphere whilst ensuring highest standards of cleanliness, quality and detail, in conjunction with Area Manager and Operations Manager.
* Maintaining the shop's profitability and quality goals, in conjunction with the Area Manager
* Ensuring operations are efficient at all times, in conjunction with the Area Manager and Operations Manager
* Maintaining high productivity of team members in conjunction with Area Manager
* Communicate effectively, both verbally and in writing, to provide clear direction to the team
* Observe performance and encourage improvement where necessary.
* Ensure opening and closing procedures are maintained (and reviewed) at all times, admin and issues are dealt with proactively and reported as necessary.
* ROTA building alongside the Area Manager
* Work with daily cash, POS, purchasing and inventory systems
* Submit sales reports
* Is fully aware of how to deal with Refunds and Returns
* Be a Coffeeangel ambassador at all time, including any social media
This list is not exhaustive. Assistant Manager will be required to perform such other duties as appropriate to the post, as may be assigned to you from time to time by a designated person. You will be required to assist with special functions, from time to time.
Seniority level
* Mid-Senior level
Employment type
* Other
Job function
* Other
Industries
* Hospitality
#J-18808-Ljbffr