Community Operations Analyst - Slovenian Speaker
Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy
Main Responsibilities:
1. Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
2. Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a safe and respectful community.
3. Stay Informed: Become well-versed in our client's products and community standards.
4. Market Insights: Use your knowledge to find scalable solutions for our user community.
5. Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
6. Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.
7. Efficiency: Identify workflow inefficiencies and suggest improvements.
Skills & Competences:
8. Resilience: Operate effectively in a fast-paced, pressured environment.
9. Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
10. Adaptability: Positively approach challenges with flexibility.
11. Decision-Making: Prioritise, solve problems, and work collaboratively.
12. Time Management: Manage and prioritise tasks to consistently meet KPIs.
Language Skills:
13. Fluency in Slovenian with an understanding of regional culture and trends.
14. Proficiency in English (B2-C2).
Contract:
15. Full-time, permanent.
Compensation & Benefits:
16. Working Hours: Eve shift 18.00 - 2.00
17. Location: Dublin 18, Sandyford, Dublin South.
18. Healthcare: Private healthcare and pension contribution.
19. Annual Leave: 25 days of annual leave.
20. Training & Wellness: Extensive training and access to CPL's Wellness Programme.
21. Perks: Tax Saver and Bike-to-Work Scheme.
22. Travel Allowance - €12 / day towards travel expenses
23. Shift Allowance - 25% uplift on hours between 10pm and 2am
24. Shuttle bus provided on certain routes
IMPORTANT:
25. Due to the nature of the role, candidates must be confident in dealing with sensitive content.
26. Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why Apply?
27. Be part of a multicultural and diverse team.
28. Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.
29. Fixed working schedule with no shift rotations.
30. Private healthcare, and pension contributions.
31. No prior experience required—full training provided
How I Can Help:
I will support you every step of the way during the interview process, from updating your CV to interview preparation.
If this role piques your interest, please get in touch