DescriptionAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about Citco, please visit ResponsibilitiesAbout the Role: The Junior Support Analyst will provide front line support in addressing the application incident queue. The person in this role will perform troubleshooting of application and server processes, with some data analytics, and communicate with users. The Support Analyst will also ensure our applications are ready for business especially after maintenance work such as patching or software releases.This is a demanding role within a fast-paced business unit requiring customer facing skills, attention to detail, ability to quickly learn hedge fund operations and fund accounting and the ability to work in a team environment. QualificationsAbout You:The successful candidate will:have strong oral and written communication skills, especially with other team members including managers, peers and business stakeholdersbe an effective team contributor with a passion for growth, new technologies and automationbe committed to ongoing technical development and/or certificationdemonstrate effective teamwork and working relationships with otherstroubleshoot and isolate application issues effectively and efficientlymonitor the incident and request queue and resolve as per set proceduresidentify urgency and proper prioritization of concurrent tasks or issueshave 1-2 years experience with System/Application Administration and Support, that may include:Unix/Windows Servers navigation and scriptingWindows Desktop/User session navigationOracle/SQL/Postgres DB familiarity and query buildingAWS navigation and troubleshootingOur BenefitsYour well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.