Responsibilities
:
1. Proactive handling of client exceptional inquiries via callbacks - verbal and video client verification
2. Handling escalations of client inquiries about IBKR's security system via tickets.
3. Problem management with a focus on security protocols and practices.
4. Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
5. Proactive tracking of fraud cases and trends realized.
6. Creation of on-the-job training and fraud awareness material.
Qualifications and Experience:
7. 2+ years' experience in an information or fraud prevention role.
8. BSc in STEM areas (Science, Technology, Engineering and Mathematics).
9. Proficient in Windows and/or macOSputer systems and basic office applications.
10. Maintain up-to-date knowledge of the security industry as it relates to IBKR, including:
11. Social engineering
12. Fraud Schemes
13. Mobile Security
14. Information Security
15. Languages: Must have fluency in French and English
Required Skills:
16. Analytical approach to problem-solving.
17. Organized, practical, good attention to detail.
18. Excellentmunication (spoken and written) and interpersonal skills
19. Ability to engage and maintain a conversation with clients
20. Ability to build rapport, handle objections and actively steermunications to collect required information and assist.
21. Ability to learn and adapt to new information and technology platforms
22. Navigating multipleputer applications while interacting with clients.
#LI-RB1 Job ID 7932300002