Overview
The O'Donoghue Ring Collection encompasses a range of Hotels, Apartments, Spas, Restaurants, and Bars, all situated in the bustling town centers of Killarney and Castleisland, Co.
Kerry.
Our company is guided by three core values: employee experience, customer experience, and a commitment to excellence.
The Killarney Plaza Hotel & Spa, a 4-star hotel with 198 rooms located in the heart of Killarney, is part of the O'Donoghue Ring Collection.
We are currently seeking a skilled Front Desk Receptionist to join our team full-time, year-round.
The role requires flexibility to work shifts across 5 days, including weekends.
Responsibilities
Oversee all front desk duties as part of the Front Office team.
Ensure guest satisfaction by promptly addressing queries in a friendly and efficient manner.
Anticipate guests' needs and provide service that exceeds their expectations.
Maintain a strong understanding of front office standards and procedures.
Handle switchboard and hotel telephone operations according to company protocols.
Foster strong working relationships with colleagues across departments.
About you
Previous experience in a similar role in a 4* or 5* hotel is a plus.
A team player with the ability to multitask in a fast-paced environment.
Detail-oriented, with a passion for advancing in the luxury hospitality sector.
Excellent communication and interpersonal skills.
Familiarity with the Hotsoft & Opera operating systems is advantageous but not required.
Fluent English is essential.
Why join O'Donoghue Ring Collection
Competitive salaries
Hotel stay discounts and special staff rates across the collection, with exclusive Family and Friend rates
Dining discounts at all food outlets across our hotels and individual restaurants and bars
Meals and free coffee during your shifts, provided in our newly refurbished staff canteens
Discounts on takeaway items such as teas and coffees
Clear career progression paths
Free access to leisure centers and discounted family memberships
Wellness programs, including staff discounts on luxury spa products and treatments
Learning & development opportunities through online training tools and internships across various departments
Flexible working hours
Social calendar of team events, including employee appreciation week and community initiatives
If you're ready to make an impact, O'Donoghue Ring Collection is the place for you.
Not sure if you meet every qualification?
If this role excites you, we encourage you to apply.
Discover all opportunities on our careers page.
At O'Donoghue Ring Collection, we are an Equal Opportunity Employer and strongly believe that diverse perspectives drive innovation and growth.
We are committed to building a team that reflects a variety of backgrounds, abilities, identities, and experiences.
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