OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The company focuses on innovation and invests 15% of sales back into R&D. Our expert teams work with leading technology providers to accelerate the delivery of tomorrow’s electronic devices.Group/DivisionThe KLA Services team, headquartered in Milpitas, CA, is our service organization that includes Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The Services organization partners with field teams and customers to maintain high performance and productivity of our products through a flexible portfolio of services. Our services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support, and a comprehensive parts network to ensure worldwide availability of parts.Job Description / Preferred QualificationsWe are looking for a talented Customer Support Engineer based in our Dublin, Ireland location. Major responsibilities include:Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer siteRepresenting the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize downtimePreparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problemsInterface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliabilityEssential soft and technical skillsBachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalentGood practical skills in electronic, electrical, pneumatic, mechanical assemblyAbility to read and work with engineering drawings, schematics, and technical manualsExcellent analytical problem-solving skillsGood presentation and communication skillsAvailability to travel to other European sites on a limited basisAvailability for training periods in USA / AsiaProficiency in MS Office toolsA valid driving license is required for the country you will be working inAs part of the Customer Service Team, the successful candidate will be required to work a days shift pattern in support of a 7 day X 24-hour manufacturing environment. A shift cycle allowance will apply.KLA offers a challenging and multinational environment at the forefront of high technology and a market-competitive package.Successful applicants will be formally trained at one of our award-winning training centers in the USA, California, Singapore, or Taiwan.Minimum QualificationsMaster\'s Level Degree with related work experience or Bachelor\'s Level Degree with related work experience of 2 years.Equal Employment Opportunity & Fraud NoticeKLA is proud to be an equal opportunity employer. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment, and does not work with recruiters or third parties who charge such fees. Please ensure that you have searched KLA’s Careers website for legitimate postings. If you are concerned about communications, interviews, or offers, please email talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We respect your privacy and handle information confidentially.
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