Job Description
As a Desktop Support Technician, you will play a crucial role in providing top-notch hardware and software support to employees and new hires. Your primary responsibility will be to assist in providing weekly reports, inventory management, and other administrative tasks as needed.
Key Responsibilities:
* Provide overall hardware and software support to employees and incoming new hires.
* Assist in providing weekly reports, inventory management, and other administrative tasks as needed.
* Offer professional commitment and dedication to provide optimum customer service to a wide variety of users.
* Adapt to change and learn quickly in a highly dynamic environment.
Hardware and Software Support: The successful candidate must be capable of installing and configuring software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes). They must also be proficient in troubleshooting post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
Printer Break-Fix and Installation: Troubleshoot and repair printer-related issues, install new printers, and manage print queues.
Inventory Management: Responsible for asset tagging, entering all incoming equipment into our asset management system, and ensuring that hardware is properly assigned and updated into our management system.
Collaboration and Communication: Work with cross-functional teams to properly onboard incoming new hires, ensure effective communication with extended service providers and IT infrastructure groups, and develop strong relationships with supervisors and colleagues.
Required Skills and Qualifications
The ideal candidate should possess the following skills and qualifications:
* Prefer 3-5 years of IT experience, including technical training.
* Knowledge of Windows and Macintosh platforms, including portables, and Microsoft Office suite of applications.
* Experience with imaging Windows 10 OS.
* Familiarity with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet).
* Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
* Outstanding customer service and interpersonal skills.
* Excellent organizational skills and ability to prioritize tasks among many competing requests.
* Experience working in or supporting a call center or help desk environment.
* MCP and/or A+ Certifications.
* Aptitude for learning.
Benefits
As a Desktop Support Technician at our company, you can expect:
* Competitive compensation and benefits package.
* Up to 20 days' vacation per year.
* Variety of insurances, including Term life and Business Travel insurance.
* Opportunities for career growth and professional development.
* Supportive, diverse, and global team environment.
Others
We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are passionate about technology, eager to learn, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.