About Us: At Dublin Simon Community, we're dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.
If you share our values and want to make a difference, we'd love to hear from you. We're looking for client-focused, friendly, and adaptable individuals to join our team.
We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.
Job Purpose: The manager will oversee all operations of Tenancy Sustainment Support Services and Visiting Support Services across Louth, Cavan, Meath and Drogheda. The role will include overseeing potential Day Centre in Dundalk.
Reports to: Senior Manager, Regional & Tenancy Services
Location: Seatown House, Dundalk. Co. Louth
About the job
As the Service Manager for Regional Tenancy Sustainment and Visiting Support Services, you will lead the management and development of the homeless and housing support services operating tenancy sustainment and visiting support across Louth, Meath, Cavan and Drogheda and oversee potential Day Centre in Dundalk town. The manager will be responsible to ensure that client services operate at a high standard, meeting practice standards, and meeting the needs of homeless individuals and families in the community, while effectively managing and supporting remote teams. The manager will lead a team that promotes community integration and supports clients that are at risk of becoming homeless.
The manager should have excellent communication and team building skills with a resilient and confident manner which is demonstrated by an ability to work on your own initiative and as part of the broader Management Team. We are a Community at Dundalk and Dublin Simon, so it is important to be good at building strong working relationships with all internal and external stakeholders. Excellent attention to detail is important, as is the ability to work under pressure in a fast-paced environment; strong work ethic is something we value, as is flexibility and adaptability. The manager should be solution orientated with a positive attitude.
Responsibilities include;
* Overseeing all aspects of the care and case management system including co-ordination and chairing of Case Review meetings, Monthly check that all PASS and 360 Salesforce records are up to date and direct supervision of staff around assessment, support planning and interagency protocols for both services
* Managing a robust referral system ensuring all clients are allocated a keyworker and all referrals are logged.
* Be responsible for the Health and Safety standards of the Visiting Support service including the Vehicle Management, Risk Register Reviews, Hybrid Working practices, Child Protection Policy adhered to, conduct H&S audits and ensure Lone Working Policy is applied for service staff
* The manger will be responsible for over seeing risk and incident management for teams. Ensure service risk register is updated quarterly.
* Actively engage in service development needs and lead the teams through change.
* Ensure expenses management and procedures are adhered to and managed and oversee sign off on expenses and management of same. Conduct monthly audits to ensure practices are in line with policy.
* Carry out supervision with all staff and conduct yearly performance reviews and manage probation reviews accordingly.
* Work closely with senior manager ensuring there is strong communication between the managers and teams
* Demonstrate a commitment to providing the highest quality of service, working within best practice and quality standards, including NQSF
* Co-ordinate the allocation of cases among staff considering caseloads, area of work and travel requirements ensuring efficiencies in allocation of work.
* Manage all reporting requirements including Monthly Managers reports, service KPI sheets, invoices for payment, statistic reports, HSE reports and other are submitted and complete accurately.
* Work closely with Local authorities to manage complex cases, referrals and respond to service development needs.
* Liaise with HR relating to all aspects of staff management, ensuring that TMS is up to date and all forms/procedures are completed as required.
* Take responsibility for the induction of new staff, volunteers, graduates & student placements and ensure the ongoing CPD (Continuous Professional Development) of all staff as well as your own.
* Provide a high standard of service ensuring client satisfaction as it pertains to services and a prompt resolution to complaints and participate in the organisation client satisfaction survey following up on any corrective actions arising from it.
* Lead on continuous improvement initiatives, team development, systems implementation and benchmark best practice standards in conjunction with the quality office and HR.
* Ensure adequate capacity and resource planning are addressed to respond to all allocations and provide resources to staff to respond effectively e.g. vehicles, IT support, travel tickets etc.
* Develop, protect, and nurture strong internal and external relationships particularly with Local Authority partners and funders in HSE. Monitor and measure established relationships continuously.
* Actively participate as part of the organisations management team to develop innovative responses to strategic requirements and develop a service scorecard for team with KPI sheet, individual action plans for staff which will be formally reviewed quarterly.
* Participate & lead in any tendering process related to your service or others that may require your support.
* Work with communications team as required and monitor media requests with senior manager.
* Ensure that work is completed within agreed budget, effective utilisation and distribution of resources, ensuring regular monitoring and control. Ensure all costs are controlled without compromising standards and service delivery.
* Participate in the on-call rota as laid down in the policy covering this area.
* Perform all relevant administration including monthly budget reviews, function reports & scorecard updates.
* Participate in FMT meetings and events.
* Ensure staff training is up to date and allocate time for staff to attend training.
* Ensure all service PPG's are reviewed regularly and in date including safety statement for the service.
* Foster team development and engagement through team building days, activities and planning days.
Represent service at sector meetings.
Note: This Job Description will be reviewed and updated in line with the needs of the work.
PERSON SPECIFICATION
Essential
* A recognised third-level qualification in a relevant field.
* Minimum 2 years' experience working with vulnerable and disadvantaged groups, including at least 1 year in homeless services.
* Demonstrated experience in the non-profit sector, with the ability to manage complex staffing and client issues.
* Experience supporting clients in a community setting, with strong knowledge of local stakeholders.
* In-depth knowledge of the homeless sector, including the needs of homeless families and the factors contributing to homelessness.
* Full, clean driving licence, access to a car, and flexibility to travel to regional meetings (including monthly meetings in Dublin City)
* Strong IT skills (Excel, Microsoft Office, and online information systems).
* Proven record-keeping and report writing skills.
* Skilled in people management, supervision, and staff development.
* Strong leadership and motivational abilities, with evidence of effective team coordination.
* Project management, planning, and organisational skills.
* Decision-making, problem-solving, and delegation skills.
* Financial awareness, including budget management.
* Experience of change management and evidence-based professional practice.
Self-motivated, with a positive attitude and resilience.
Desirable
* Experience managing mobile teams or lone workers.
* Health & Safety training and knowledge of lone working procedures.
* Experience in developing, implementing, and evaluating action plans.
* Track record in driving change initiatives, team development, or systems implementation.
Availability to act as an on-call manager when required.
Please note: If you are unsure of any of the requirements, please contact the Recruitment Team at Shortlisting will continue throughout the recruitment process.
Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.