Job SummaryThe IT Support Engineer L1 is the first point of contact for end-users experiencing technical issues. This role involves troubleshooting hardware, software, and network-related problems, escalating more complex issues when necessary, and ensuring smooth day-to-day IT operations.Key ResponsibilitiesAct as the first point of contact for IT support requests via phone, email, ticketing system, or in person.Diagnose and troubleshoot basic hardware and software issues on desktops, laptops, printers, and mobile devices.Support installation, configuration, and maintenance of operating systems and applications (Windows, macOS, etc.).Provide basic network troubleshooting (LAN, Wi-Fi, VPN connectivity).Assist with user account creation, password resets, and permissions management in Active Directory / Microsoft 365.Install and update antivirus and security software.Escalate unresolved issues to Level 2/Level 3 engineers and follow up on resolution.Maintain IT inventory records and ensure proper documentation of incidents and solutions.Support video conferencing tools, projectors, and meeting room technology.Ensure compliance with IT policies, procedures, and security guidelines.RequirementsEducation & Experience:Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.0–2 years of experience in IT support, helpdesk, or a similar role.Basic knowledge of computer hardware, operating systems, and networking.Skills & Competencies:Strong problem-solving and analytical skills.Excellent communication and customer service skills.Ability to work under pressure and manage multiple tasks.Basic understanding of ITIL processes (Incident, Request, Escalation).Technical Knowledge (Preferred):Windows & macOS troubleshootingMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint)Basic networking (TCP/IP, DNS, DHCP)Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)Job Type: Part-timeApplication question(s):Are you available for backfill role, with 1 year commitment?Can you join us immediately?Language:English (required)Work authorisation:Ireland (required)Location:Limerick, County Limerick (required)