Job Title
Credit & Collections Professional with Financial Expertise
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Overview
We are seeking a skilled Credit & Collections professional to join our team. As a key member of our order-to-cash process, you will be responsible for managing an EMEA accounts receivable portfolio with a focus on Germany and Austria.
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Key Responsibilities
• Independently manage day-to-day customer contact, collections, and troubleshooting customers' exceptions to invoices.
• Develop and implement strategies to improve collection results, reducing write-offs to bad debt and third-party collections.
• Collaborate with customers and sales teams, as well as face-to-face visits with customers as needed.
• Liaise with the Credit team and all other order-to-cash partners and business units, building relationships with external customers.
• Work closely with Managers to ensure process improvement is ongoing and excellent customer service is provided internally and externally.
• Problem-solve customer credit risk, reasons for lateness, Collection, and billing issues as they arise, proactively working through solutions or presenting options to Management.
• Report portfolio status on demand and effectively utilize systems available to create those reports.
• Understand the concept of Credit risk and apply it to day-to-day work to reduce risk to the organization.
• Root cause and create solutions to all non-standard customer disputes or reasons for non-payment.
• Communicate ideas to improve process over time and support other finance activities such as Tax Certifications and invoice/internal control filing and delivery of paperwork inside and outside the office.
• Work in collaboration with peers and Managers for a win-win outcome, reducing write-offs and improving cash flow.
• Evaluate process and ensure compliance with policy.
• Hybrid work schedule in office and building rapport with other OTC partners.
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Requirements
• Bachelor's degree in finance or accounting preferred.
• A minimum of 2 years of Credit and Collections experience.
• Knowledge of and ability to apply accounting principles and procedures.
• SAP Proficiency Preferred. ERP and CRM software experience a strong plus.
• Excel - advanced.
• Excellent written and oral communication skills.
• Bi-lingual German and English required.
• Ability to work under pressure and perform tasks as required.
• Excellent planning, communication, and organization skills.
• Ability to perform tasks with minimum supervision.
• Ability to work collaboratively with partners.
• Microsoft office – Word and Excel required.