Customer Service Agent - Dutch (Accenture UK & Ireland)
Position: Customer Support - Dutch
Location: Sandyford, D18 (on‑site)
Contract: Full‑time, 40 hours per week
Work Hours: 24/7, Monday‑Sunday, 7 am‑9 pm on a rotational basis (no night shift)
As a Customer Service Agent, you will be responsible for reviewing business data to ensure accuracy and compliance with client‑specific guidelines. Using designated tools and channels, you’ll stay informed of evolving policies to maintain high data quality. You’ll also act as an advocate for the user community and contribute to ongoing process improvement initiatives.
Roles and Responsibilities
* Review business data based on client guidelines using established tools and channels.
* Develop deep knowledge within a complex product group.
* Stay informed and updated on evolving client policies and guidelines.
* Advocate for the user community, ensuring their needs are addressed.
* Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for future troubleshooting or debugging.
* Contribute to initiatives aimed at improving process efficiency and work quality.
* Participate in continuous training programs and collaborative discussions for personal and professional development.
* Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
* Facilitate a high‑end customer experience related to support.
* Mentor team members and own product support areas.
Professional Skills
* Excellent oral and written communication skills required.
* Language Ability: Dutch & English.
* Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
* Aptitude to support sophisticated products.
* Ability to overcome a product learning curve.
* Ability to think critically and problem seek.
* Ability to work in teams.
* Bachelor’s Degree.
* Minimum of 1 year of experience in Customer Service/Call Centre.
* Proficient in English.
* Proficient with using computers.
* YOE 0 to 1 years.
Language(s) Required: English and Dutch.
Inclusion & Diversity
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Consumer Services
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