Location: Ireland (Remote, with some in-person offsites)
Type: Full-time
Salary: €29.23/hour (approx. €60,800/year) + bonus + equity + benefits
Posted: ~2 weeks ago
You’ll act as a subject matter expert and client services partner for Coinbase’s institutional clients using their Prime and Custody products. This role combines operational execution, client relationship management, and product expertise in a fast-evolving crypto/fintech space.
This role sits at the intersection of:
* Client success
* Trading operations
* Middle-office services
* Crypto/fiat movement
* Direct support of institutional clients (e.g., hedge funds, asset managers, high-net-worth individuals).
* Respond to client needs across email, phone, and video calls.
* Execute operational tasks such as wallet management, reporting, and crypto/fiat movements.
* Help lead client demos, solve technical issues, and represent the voice of the customer internally.
* Collaborate across functions (Sales, Engineering, Product, Risk).
* Actively manage incidents, bugs, and escalations with urgency.
* Operate within a global 24/7 coverage model — weekends and defined shifts required.
What Coinbase Is Looking For
* 4+ years in a client-facing support or operations role — ideally in institutional finance or crypto.
* Strong crypto knowledge or direct experience in crypto platforms or blockchain tech.
* Deep understanding of client operations, preferably with a background in:
* Trading ops
* Compliance
* Excellent communication skills and confidence in high-pressure interactions.
* Ability to work in a hyper-growth, changing environment.
* Experience with Coinbase Prime/Custody.
* Crypto trading/operational knowledge (staking, wallets, blockchain transaction mechanics).
* Project management or systems knowledge (e.g., CRM, data analytics).
Is This Role Right for You?
This role is best for someone who:
* Comes from banking/finance and has transitioned (or wants to transition) into crypto.
* Has direct institutional client exposure, not just retail customer support.
* Can speak fluently about crypto operations (wallets, cold storage, KYC/AML, staking).
* Wants to own high-impact responsibilities in a dynamic, startup-like division.
* Is okay with non-traditional hours and international teamwork.
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