Regional Service Manager (South)
Join the InPost Group as a Regional Service Manager for the South of the UK. You will lead a team of engineers and be the first point of contact for the field service division, ensuring delivery of high‑quality parcel locker services and supporting the company’s rapid growth.
Responsibilities
* Lead and develop a regional team of Service Engineers, driving service excellence and professional development.
* Operate as the first point of contact for field support, prioritising and allocating jobs, and ensuring optimal coverage during absences.
* Manage performance against KPIs and SLAs, conducting regular reviews, root‑cause analysis and continuous improvement.
* Oversee incident and escalation management, coordinating resources to resolve high‑priority issues swiftly.
* Direct the maintenance, repair, and modernisation of parcel‑locker machines (APMs), ensuring reliability and uptime.
* Maintain accurate technical documentation, service manuals and training materials for the team.
* Control tools, stock and components, guaranteeing traceability and cost control while adhering to safety and compliance standards.
Qualifications
* Previous area or field service management experience with a leadership track record.
* Strong technical knowledge of electromechanical equipment, software configuration and firmware updates.
* Excellent problem‑solving, troubleshooting, and decision‑making skills.
* Effective communication abilities, both written and verbal, and experience delivering technical training.
* Experience managing multiple tasks, achieving quality and deadlines across domestic and international operations.
* Familiarity with quality control standards and documentation accuracy.
* Ability to build productive relationships with staff and subcontractors.
Benefits & Perks
* 26 days of annual leave (plus the option to purchase additional days)
* Vitality Health Care programme
* 4 weeks of work‑from‑anywhere per year
* Enhanced parental leave
* Rail Loan for annual season ticket purchase
* Paid volunteering days
Process
Our talent journey is designed for clarity and speed. We’ll contact you within a few days for a brief 20‑minute chat with our Talent Team. If we’re a match, we’ll schedule one or two further stages, depending on the role’s level.
We value diversity, inclusion and equal opportunity.
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