Vice President – Transfer Agency Service Delivery Manager
We're seeking a future team member for the role of Vice President – Transfer Agency Service Delivery Manager to join our Transfer Agency team.
This role is located in Dublin, Ireland.
BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs.
The Client Operations team provides both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process.
Reporting to the Head of Client Operations, the successful candidate will in a client-facing role and be responsible for the Client Operations group, including strategies within the team with respect to automation and governance, representing the function via client onboarding and client change and development of the framework within the team.
Responsibilities
Identify and manage risks with the existing control framework and work with stakeholders to resolve
Senior escalation point on client/internal escalations, projects and error resolution
Provide senior leadership to client onboardings and represent the department during client change requests
Work with your team to ensure that risks are managed effectively with respect to organisation structure and cross team cover, breaking down silos and addressing key person/group dependencies
Goal setting, staff appraisals and performance reviews across the group
Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver
Work with the Head of Client Operations in meeting expense targets
Deliver in client due diligence or RFPs as required
Managing SLA's within Transfer Agency and escalating any potential late deliverables to the management team and/or client
Qualifications
Responsible for the quality and completion of own work.
Lead by example
Third level qualification is preferred or the equivalent combination of education and experience
7+ years of work experience in Transfer Agency is required
Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations and client service is required.
Wider experience within Fund Services is desired
Must be capable of working as part of a team and also on own initiative
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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