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Quality Supervisor, Dun Laoghaire-Rathdown
Client:
Heritage Homecare
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d18d4bf1b8a4
Job Views:
2
Posted:
23.04.2025
Expiry Date:
07.06.2025
Job Description:
Heritage Homecare is seeking to recruit a Quality Supervisor to join its South Dublin operations. This is a full-time role, reporting to our Quality Manager and based in Dun Laoghaire and surrounding areas. The role has scope to work core hours of Monday - Friday 9am - 5pm.
The Role:
The successful candidate would be joining a friendly, growing team who work hard in a supportive environment based in Dun Laoghaire. The Quality Supervisor oversees the delivery of high-quality, person-centred care services. The role heavily involves the mentoring and supporting of our health care assistants, ensuring the highest standards of care are maintained. This is a wide-ranging role, in which the duties include working closely with the Quality Manager and dividing time between scheduled Quality Visits in clients' homes and following up with all concerned parties and completing administrative tasks in the office. The role may also involve providing temporary care services to new clients; those already at home or those awaiting discharge from hospital to support and settle the service.
Reporting directly to the Quality Manager the main functions of the role are (List not exhaustive):
1. Report directly to the Quality Manager
2. Conduct care supervision visits and risk assessments
3. Effectively organise and schedule Quality Assessments for all clients every quarter
4. Respond quickly and appropriately to any issues/complaints that arise and with support find effective resolution
5. During scheduled visits ensure journals are updated, care logs are in place and identify if any care plans and schedules require updates and review
6. Effectively enter records of any Quality Visit on One Touch
7. Ensure incident reports are completed as required
8. Complete carer competency assessments as required
9. Maintain positive and effective relationships with clients and others
10. Support with other duties by the Quality Manager that include health care assistant tasks
11. Provide guidance to newly allocated care team and assist with introductions and shadow visits
Candidates should have the ability to prioritise, and problem solve sometimes in stressful situations, work under their own initiative under pressure, be confident in dealing with people of all backgrounds and have excellent attention to detail. Candidates must have strong IT skills / aptitude, and a willingness and aptitude to learn new programmes quickly. Candidates must have the ability to prioritise and manage their own workload and be confident making decisions. The role involves a mix of teamwork, frequent collaboration with colleagues and managers, and ownership of time sensitive results. Candidates should possess above average communication skills, a high level of interest in people and the ability to influence and persuade others.
Candidate Requirements:
1. Obtained QQI Care Skills Level 5 qualification or higher.
2. Ability to work in a fast paced and busy office environment.
3. Above average interpersonal skills with an ability to create trust and loyalty.
4. An understanding of the company ethos and values while recognising and respecting the values of individuals.
5. Excellent listening skills and a compassionate patient demeanour.
6. An ability to mentor individuals, offering advice and direction that will influence and support them towards success.
7. Superb organisational skills, ability to prioritise workload and multitask.
8. Strong attention to detail and ability to use initiative and work under pressure.
9. Ability to work independently and as part of a team.
10. Sound knowledge of Microsoft Office applications (Word, Outlook, Excel).
11. Full and clean driving license.
12. Appropriate permission to work full time in Ireland.
Company Profile:
Heritage Homecare is a Nurse led homecare company providing care to older people in their own homes since 2014. We are based in Dun Laoghaire and Dundrum and serve the South Dublin area. We provide home care to private clients who require support at home varying from companionship for an hour or two a week, to personal care, specialised Dementia care, and live-in care. We are also a HSE Approved Service Provider in Dun Laoghaire / Dublin South East (CHO6) and also West Dublin (CHO7).
Visit www.heritagehomecare.ie for more information about the Heritage Homecare.
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