About usAt The Galmont Hotel & Spa, we pride ourselves on delivering exceptional guest experiences with warmth, efficiency, and professionalism. We're looking for a dedicated Front Office Supervisor to lead our front desk team and ensure every guest enjoys a seamless and memorable stay.Position SummaryAs the Front Office Supervisor, you'll be the face of our operation — overseeing daily front office functions, supporting the team, and ensuring outstanding customer service standards are consistently met. You'll act as a key liaison between guests and departments, handling challenges with grace and professionalism.Key ResponsibilitiesSupervise daily front office operations, including check-in/out, reservations, and guest inquiriesLead, train, and motivate front desk agents to deliver exceptional serviceHandle guest concerns promptly and professionally, resolving issues with empathy and efficiencyEnsure compliance with company policies, safety, and operational standardsPrepare reports, manage cash and billing, and support Night Audit processesAssist in scheduling, performance feedback, and staff developmentCollaborate with Housekeeping, Maintenance, and Management to ensure smooth daily operationsRequirementsPrevious experience in a front office or guest service role (hotel experience preferred)Strong leadership and communication skillsProficiency in property management systems (PMS) and Microsoft Office SuiteExcellent organisational and multitasking abilitiesA positive attitude, professional appearance, and passion for hospitalityFlexible availability (including weekends, holidays, and shifts as required)Why Join Us?Competitive salary and benefits packageOpportunities for growth and career advancementSupportive, team-oriented work environmentEmployee recognition programs and hotel discountsApply today and be part of a team that makes every guest feel at home from the moment they arrive.Job Type: Full-timeBenefits:Bike to work schemeEmployee assistance programEmployee discountOn-site gymOn-site parkingSick payWellness programWork Location: In person