Job InformationLocation: Trim, County Meath, Ireland.Company: Bitrecruit.Client / Employer: Occupop.Job reference: 63f0853c13995044fd7d0a2c0b42afeb.Posted: 03.06.2026. Expiry: 18.07.2026.ResponsibilitiesProvide a warm welcome and assist visitors, clients and vendors as they enter the premises, ensuring exceptional customer service at all times.Ensure that visitors feel comfortable and direct them to the appropriate person or department.Anticipate guest's needs and ensure that service is provided at the level they require and beyond their expectations.Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check‑in guests.Manage incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. Respond to general inquiries about our hotel and its services.Maintain the appearance of the front desk area and ensure it is well‑organised and tidy. Handle tasks such as receiving and distributing mail, arranging courier services, and managing deliveries.Act as a bridge between various departments, relaying messages and information as necessary to maintain effective communication within the hotel.Perform various administrative tasks, such as data entry, filing, and document management.Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.Have thorough knowledge and understanding of all standards of performance and delivery within all front office departments.Be open to new ideas and make changes in the job and routine as required.Work in line with business requirements and maintain a culture of respect.Strive for constant improvement and take responsibility for your own performance and development.Ensure daily handover is sent out via email each shift and attend briefings and meetings as required by management.Key AttributesPrevious experience in a similar role within the hospitality industry desirable.Excellent organisational skills with the ability to multitask.Strong interpersonal skills.Confident and friendly disposition with a positive attitude.The ability to handle customer queries and complaints in a professional and courteous manner.Proficient in Opera Cloud and MS Office.BenefitsComplimentary meal on duty.Free staff car parking.Online training platform.Family & Friends rates.Uniform provided.Employee awards.
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