About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.Job SummaryWe are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.Job RequirementsGood understanding of:Storage concepts and infrastructureDatabase principles, (mysql)Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)Windows and Linux Operating SystemsBasic understanding ofHypervisor (Hyper-v/VmWare)Remote authentication methodology (LDAP, SAML etc)Data protection and backupsStorage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)RestAPI methodologyKnowledge of the following technologies will be considered an assetOnCommand products suiteNetApp Storage System operating systems such as Data ONTAPScripting or programming languages such as Python, JAVA, Perl, etc.The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)NetApp High-Availability (HA) technologyNetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodologyYour ProfileA Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience2+ years of experience in a relevant technical support roleGood written and verbal communication skills in both German, Italian or Hebrew(B2+) and EnglishGood interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situationsStrong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environmentAbility to follow standard engineering principles and practicesCreative approach to problem solvingFluent in English + any of the following languages: German, Italian, or HebrewAt NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.Why NetApp?In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.If you want to help us build knowledge and solve big problems, let's talk.