Our team at Relais & Chateaux UK is seeking a skilled Customer Service professional to join our Park Hotel Kenmare team.
The ideal candidate will possess exceptional interpersonal skills, providing outstanding service to our guests and visitors with natural empathy and understanding.
We are looking for someone who can confidently make beverage recommendations based on product knowledge of our cocktail and drinks lists, aligning with each guest's preferences.
The successful candidate will also have a solid understanding of cost control and stock rotation, ensuring seamless day-to-day operations.
In addition to serving beverages, the selected individual will assist with food service during the day shift, maintain a clean environment by completing daily cleaning schedules, and handle cashiering and end-of-day balancing tasks.
This role requires strong communication and organizational skills, allowing the team member to thrive in a fast-paced 5-star environment.
We offer an extensive range of high-end beverages to serve, and our staff members receive comprehensive training to ensure they meet the highest standards of service.
Responsibilities:
* Provide exceptional customer service to all guests and visitors
* Maintain in-depth knowledge of our cocktail and drinks lists
* Make informed beverage recommendations based on guest preferences
* Assist with food service during day shifts
* Complete daily cleaning schedules
* Perform cashiering and end-of-day balancing tasks