Technical Services Support Engineer – Dublin
Technical Services Support Engineer – Dublin
Datapac is seeking a Technical Services Support Engineer to join our growing team in Dublin. This is an entry-level, 3-month contract role with the potential for a permanent position for a motivated junior IT professional looking to develop their career in technical support and hardware engineering.
Key Responsibilities:
1. Hardware Repairs & Troubleshooting – Diagnose and repair IT hardware (laptops, printers, PCs, and servers) within the workshop.
2. Stock & Equipment Management – Assist in maintaining workshop stock levels and preparing parts for field service calls.
3. Device Configuration & Pre-Staging – Complete imaging, memory upgrades, and hardware modifications before customer deployment.
4. Installation Support – Work alongside senior engineers to set up and deploy print and personal computing hardware for customer projects.
5. Onsite Technical Support – Provide hands-on support for Managed Print Services (MPS), troubleshooting print-related issues at customer sites.
6. Preventative Maintenance – Conduct routine servicing of customer devices, including replacing consumables and performing diagnostic checks.
Qualifications and Experience:
1. Full manual transmission driving license
2. Technical Certifications (HP Print & Personal Computing desirable, or willingness to obtain)
3. Experience or knowledge of Print Fleet Management & MPS software (SafeCom, Jet Advice, or similar) is advantageous but not essential.
4. Ambition to develop your technical expertise, with a focus on Office 365 and hardware technologies.
Personal Attributes:
1. Interest in IT hardware and technical problem-solving.
2. Strong communication skills and a professional approach.
3. Self-motivated, eager to learn, and a strong team player.
4. Detail-oriented with a proactive attitude.
Rewards and Benefits:
1. A supportive and collaborative work environment.
2. Sponsored training and continuous professional development.
3. Life Assurance.
4. Wellness programme, including an Employee Assistance Programme.
5. Teambuilding initiatives.
6. Three paid volunteer days annually to support community engagement.
If you are passionate about IT and looking for a role where you can grow your skills in a dynamic technical environment, we’d love to hear from you.
Datapac is an equal opportunities employer. If you have any interview requirements, please include them when submitting your CV.
"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."
"Datapac has provided us with a fantastic product and world-class levels of service and support. Whenever people ask me about our experience with Datapac I’m always ready to sing their praises and I would happily recommend their services to any organisation."
"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."
"The value of dealing with an HP Gold partner in this process can’t be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase."
Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.
Forsyth House
Cromac Square
Belfast
BT2 8LA
Waste from Electrical and Electronic Equipment (WEEE)
Datapac participates in the WEEE Recycling Scheme and will take back end of life electrical and electronic equipment free of charge.
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