* Location: Lakeside Veterinary Hospital, Loughrea, Co. Galway
* Working Hours: 40 hours per week (Tuesday-Saturday)
* No Sundays, Bank Holidays, or out-of-hours work
The Role:
We are seeking a friendly, confident, and organised receptionist to join our dynamic and experienced team. This is a client-facing role that requires exceptional communication and multitasking skills. You’ll be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our small animal practice.
Key Responsibilities:
* Greeting clients and managing appointments using our tailored booking system (Merlin)
* Answering phone calls and responding to client queries professionally and efficiently
* Handling payments, processing transactions, and managing end-of-day cash procedures
* Managing stock levels and assisting with deliveries, including light lifting
* Maintaining cleanliness and high standards throughout the practice
* Supporting the wider team with general administrative duties
* Building product knowledge to assist clients with queries
About Us
We are a well-established small animal veterinary practice located in a vibrant historic town on the north shore of Loughrea Lake. At our purpose-built hospital, we have 3 examination rooms, 2 dedicated small animal operating theatres and a prep room with a separate large animal examination and surgical unit adjacent to the main building.
Our team is made up of 16 experienced, driven professionals: 9 Veterinary Surgeons (including a SA Medicine cert holder), 3 Veterinary Nurses, and 5 support staff. We have a collaborative, supportive and friendly environment focused on excellent patient care and staff development.
About You
We are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting. The successful applicant must have:
Previous receptionist or front-of-house experience in a customer service environment
Strong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entry
Experience with cash handling and confident discussing payments with clients
Excellent communication and interpersonal skills
High standards of cleanliness and organisation
Team-oriented and willing to support others as needed
Passion for animal welfare
What We Offer (Benefits subject to pro-rata where applicable)
We offer a competitive salary along with great benefits, including:
Leave: Annual Leave, Birthday Leave, Paid Maternity, Paternity, Bereavement, and Sick Leave
Wellbeing: Cycle to Work Scheme, EAP Access, Free Flu Jabs, Discounts (Retail & Virtual Gym), & Access to Company Programmes (LGBTQ+, Wellbeing, etc.)
Financial Support: Employer Pension Contributions, Discounted Staff Pet Veterinary Fees
Join Our Team
If you're passionate about animal welfare and enjoy helping both pets and their owners, we’d love to welcome you to the Lakeside Vets team.
Lakeside Veterinary Centre
Dublin Road, Loughrea, Loughrea, H62 WT47, Ireland
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