Purpose This is an excellent opportunity for a candidate who is looking to start a career in the creditunion/financial sector (MSO), or indeed an experienced candidate in this sector (MSE), who is seeking an opportunity to work in one of the largest Credit Unions in the country.
Responsibilities These positions will have a variety of duties including- Providing the members of the Credit Union with a courteous, pleasant and professionalservice primarily via our call centre, through our website / email or by providing back officesupport.
On occasion may be required to assist members via face to face interactions. Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered. Back office administrative / operational duties as the needs of the office dictate. Provide support, coaching and guidance to peers, in particular, to Member Service Officers in your team who are working towards their MCC accreditation.
( For MSElevel only) To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
Qualifications Requirements for applicants at MSO level: The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products.
(QFA/CUA incl Loans or APA in Loans; Savings & Investments /Pathways CU Diploma/ACCUP). The Credit Union will provide financial support for the successful candidate to obtain thisqualification, if they do not have it currently. Good IT Skills Excellent Member/Customer Service Skills Excellent administration skills and attention to detail. 1 to 2 years' experience in a similar role would be an advantage but not essentia.
Requirements at MSE Level: The successful candidate will be required to have previously satisfied the minimumcompetency requirements as set out in the Central Bank Guidelines for sales and relatedactivities ( i.e.
QFA or CUA or APA in Loans &; Savings and Investment or Pathways CUDiploma/ACCUP). A minimum of 2 years' working experience in a Financial Institution is required 1- 2 years' working experience in a similar role would be an advantage. Knowledge of SCION an advantage. Excellent IT Skills. Excellent administration skills and attention to detail.
Job Types: Full-time, Fixed term Contract length: 18 months Pay: €31,748.00-€49,146.00 per year Benefits: Work from home Work Location: In person