Join to apply for the Engineering Manager - Voice Agents role at Zendesk1 day ago Be among the first 25 applicantsJoin to apply for the Engineering Manager - Voice Agents role at ZendeskJob DescriptionThe Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. Gen3 is not your typical chatbot; it's a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.Job DescriptionThe Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. Gen3 is not your typical chatbot; it's a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.As the Engineering Manager for the Voice Agent Team, you'll lead a team of talented engineers and researchers to build the future of conversational AI. Your core mission is to develop and scale multiple voice agents, creating powerful tools that allow our clients to deploy seamless, voice-first experiences. You'll oversee the development of core technologies like speech recognition, STS-TTS, Realtime Voice models, etc while also guiding the creation of a powerful framework for agent development. A key part of your role will be ensuring our technology is highly scalable and performs with minimal latency, shaping the tools that empower clients to transform customer service and create new interactive experiences.You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend) and work closely with stakeholders across the department. The number of people and skill sets you interact with might be subject to change as we gear up the organization for future challenges.What You Will Be DoingLead a cross-functional team, guiding them towards achieving their full potentialFoster a culture of continuous improvement and collaboration, driving your teams to innovate and continuously discover and evaluate new technologiesEmpower your team through coaching, mentorship, and skill developmentFoster a culture of micro feedback, mutual accountability, shared ownership, and a bottom up culture in close collaboration with the other Engineering ManagersEnable engineers to push for best practices inside their discipline aiming at greater productivity, cleaner code and product qualityCollaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effectiveFacilitate communication between Engineers, Product Managers and stakeholders within the RnD department and across the business, fostering understanding and alignmentAccountability for for the delivery and product quality in your teamWhat You Bring To The RoleEnthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potentialStrong technical background and professional experience developing and maintaining complex architecturesProven track record of successfully managing and motivating engineering teams, driving them towards achieving ambitious goalsExperience scaling teams and leading engineering teams through changeUnderstanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes, acknowledging that your own viewpoint may not always be the bestYou excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departmentsExperience working in collaborative teams,leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performanceStrong expertise in iterative development and balancing risksCommitment to Quality and a deep understanding of how to achieve and maintain it within complex architectures and software designsAbout ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.The Intelligent Heart Of Customer ExperienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Zendesk by 2xSign in to set job alerts for “Engineering Manager” roles.Dublin, County Dublin, Ireland 1 month agoRemote Engineering Manager with a Python Data Engineering Background (m/f/d)Remote Engineering Manager with a Python Data Engineering Background (m/f/d)Dublin, County Dublin, Ireland 4 months agoEngineering Manager - Solutions EngineeringDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 weeks agoEngineering Manager, Falcon Foundry (Remote)Dublin, County Dublin, Ireland 1 week agoSoftware Engineering Manager - Sustaining EngineeringDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoEngineering Manager - Content Platform (f/m/d)Dublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoSoftware Engineering Manager - Cross-platform C++ - MultipassDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 1 week agoSoftware Engineering Manager, Application Security Testing: Composition Analysis & Dynamic AnalysisDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 3 months agoDublin, County Dublin, Ireland 3 months agoDublin, County Dublin, Ireland 4 months agoDublin, County Dublin, Ireland 1 week agoEngineering Manager - Public Cloud, Python, GolangDublin, County Dublin, Ireland 3 months agoSoftware Engineering Manager, Ubuntu GamingDublin, County Dublin, Ireland 2 months agoDublin, County Dublin, Ireland 4 months agoDublin, County Dublin, Ireland 3 weeks agoEngineering Manager - Build and Release InfrastructureDublin, County Dublin, Ireland 1 week agoWe’re unlocking community knowledge in a new way. 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