A leading global call center in Dublin is looking for a Scheduling/Real Time Analyst.
This role involves managing real-time adherence and scheduling for high volume teams, ensuring that staffing meets Service Level Agreements.
Candidates should have over 3 years of experience in workforce management, adept with WFM tools, and possess advanced Excel skills.
The position also requires excellent communication to interface with various stakeholders and a proactive problem-solving approach.
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