The role is predominately dealing with all aspects of our core business which is building materials and heavy end plumbing supplies. Our customer base is everyone from amateur DIY enthusiast to large construction companies who hold business accounts with us.
The retail shop floor and showrooms that form part of our store is managed by our Retail Manager who deals with shop floor rosters, retail stock, merchandising, pricing and displays. However, ultimate responsibility for the entire store, warehouses and yard will be the remit of the successful candidate, who will need to work closely with both the Retail Manager and the Yard Foreman to ensure the smooth running of the entire operations.
The ability to manage and motivate staff is a key element in this role. This includes the recruitment, hiring, training, development and supervision of trade personnel. Working closely with our HR support team in Athlone with regard to performance reviews and any employee issues.
Motivate and lead the team by setting goals, fostering a positive work environment, and ensuring employees are engaged and productive.
Ensuring compliance with labour laws and company policies.
Stock management is an important part of this role. Managing inventory in conjunction with the Yard Foreman. Ensuring core stock items are always in stock, ordering stock, monitoring inventory levels, and ensuring products are available to meet customer demand.
Working in conjunction with the Retail Manager to ensuring the store is clean, well-organized, and visually appealing.
Providing an enhanced customer service experience for all customers. Handling customer inquiries and complaints in a timely and professional manner. Addressing customer concerns promptly and effectively.
Implementing and enforcing security measures to prevent theft of stock and other losses, and helping prevent near accidents or incidents.
Managing budgets and financial performance. Ensuring sales and margin targets are met, analyzing sales data, and ensuring the store meets its financial goals.
Ensuring compliance with health and safety regulations.
Liaising with our marketing and e-commerce department to help with the planning and execution of promotional events, web offers and social media content.
Liaising with the senior management team.
Job Type: Full-time
Ability to commute/relocate:
* Longford, CO. Longford: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Hardware Store Management: 3 years (required)
Work Location: In person