Job Title: Claims Advisor
We are seeking talented and motivated individuals to join our Motor and Liability Claims Teams in Cork, Ireland.
This is an excellent opportunity for those interested in a career in insurance to embark on a supportive and dynamic environment where they can provide the highest level of expertise and advice.
Main Responsibilities:
* Negotiate claims settlements for complex and non-complex injury and damage claims.
* Demonstrate outstanding approach to handling your portfolio of work ensuring early decision making and exploring settlement opportunities throughout the lifecycle of a claim.
* Understand customer feedback and what is meaningful to our customers.
* Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant.
* Share learnings and feedback with colleagues and partners.
* You will make liability decisions to facilitate early resolution and maximise settlement opportunities. Ensure files are accurately reserved at all times.
* Have a good knowledge and understanding of the Motor Insurers Bureau of Ireland and their role in the Insurance Market in Ireland.
About Us:
* We offer permanent positions, not contracts.
* An amazing benefits package including minimum 25 Days holidays, flexibility to buy/sell up to five days, outside of bank holidays, full financial support to pursue your insurance qualifications, APA and/or CIP Qualification, Be part of a company that promotes equity & Accountability.
* Be part of a team that recognises the strength that comes from working as one team, collaborating and winning together.
* Fully paid paternity and maternity leave.
* We also offer family leave.
* Generous Defined Contribution pension scheme.
* Annual Performance related Bonus and Pay review.
* Discounted car and home insurance rates (with friends and family offers too) on our products plus national and local offers from various retailers.
* Other Excellent flexible benefits to include Global Matching Share plan Save As you Earn scheme Wellbeing programs Health Insurance Subsidy Access to Best Doctors and Aviva family Care Employee Assistance Programme De Care Dental Eyesight Testing Bike to Work Scheme Holiday Fund.
Requirements:
* Insurance qualification APA Personal and Commercial General Insurance) an advantage but not essential for these roles.
* Previous experience in Motor and/or Liability Claims Handling.
* Experience in financial services working environment.
* Ability to handle complex situations.
* Excellent Problem-solving abilities Proven negotiation skills with experience in settlement of complex claims Capability to provide the best possible outcomes for both the customer and Aviva.
* Ability to make real time decisions based on changing information.
* Ability to handle own workload.
* Positive Relationship building skills Dedication to the customer environment Outstanding communication skills.
This role is within the scope of the Central Bank of Ireland's Minimum Competency Code. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.