* Measure and continuously improve the service delivery processes in both quality and value with a view to increasing customer satisfaction.
* Ensure maximum consistency and efficiency across our service delivery functions.
* Support all IT technology teams for Incident management first, second and third line.
* Manage third party suppliers to ensure measurable quality, value and customer satisfaction in line with contractual support & maintenance agreements.
* Engage with and manage appropriately the relationships, processes and deliverables to and from the IT PMO through a combination of SLAs, KPIs, relationships and processes.
This is a challenging role requiring Broad IT technical aptitude and knowledge, business analysis skills and good communication across all levels of the business.