Technical Support Engineer – Level 1
Responsibilities:
* Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
* Understand and explain technical and procedural concepts to both technical and non-technical audiences.
* Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
* Provide timely updates, both written and verbal to our customers, internal teams, and partners.
* Punctual and reliable attendance.
* Other duties as assigned.
Basic Qualifications:
* Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
* Excellent verbal and written communication skills.
* Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
* Customer-focused and collaborative mindset with a passion for delivering exceptional service.
* Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
* Ability to work independently and collaboratively within a team environment.
* Must have at least one of the following:
o A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
o A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
o Windows server management / patching experience.
o Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
* You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
Preferred Qualifications:
* A+
* CCNA or Equivalent
* ITIL foundation or higher
* Microsoft/CompTIA
* Azure Infrastructure
* Similar technical or customer service certification
* Fluent Proficiency in an additional European Language, such as French, Italian or German
Travel:
* 5%
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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
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