Job OpportunityServiceNow Engineer — Location: Dublin/Hybrid — Type: Full timeMy client is looking for an IT ServiceNow Analyst to join their team and play a key role in driving platform enhancements, optimizing ITSM processes, and delivering exceptional digital workflows.Key ResponsibilitiesAct as a liaison between business stakeholders and technical teams to translate business needs into ServiceNow solutions.Analyze and document detailed requirements for ServiceNow modules including ITOM, ITBM, HR, or CSM.Support ongoing development, configuration, and deployment within the ServiceNow platform.Collaborate in Agile/Scrum teams to ensure timely delivery of ServiceNow features and enhancements.Facilitate workshops and stakeholder meetings to gather requirements and present solutions.Use data analysis techniques to identify trends, risks, and improvement opportunities.Ensure alignment of ServiceNow solutions with ITIL best practices and organizational goals.Key RequirementsExperience: Minimum 2 years as a Business Analyst supporting the ServiceNow platform.ServiceNow Expertise: Strong knowledge of platform capabilities and hands-on experience with key modules (e.g., ITOM, ITBM, HR, CSM).ITSM Proficiency: Deep understanding of core ITSM processes – Incident, Problem, Change, Request, and Configuration Management.Methodologies: Working knowledge of Agile/Scrum frameworks; familiarity with Lean or Six Sigma is a bonus.Communication: Excellent communication and stakeholder management skills.Certification: ServiceNow CSA certification required.Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.ITIL Knowledge: Solid grasp of ITIL concepts (V3 or V4), especially modules such as High Velocity IT or Service Operation.If you are interested in the above role you can apply directly or email me on carl@accpro.ie and we can set up a call to discuss.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesFood and Beverage Services and Staffing and Recruiting
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