About Us
The Wine Opener is a growing wine accessories brand passionate about bringing enjoyment, simplicity, and style to the wine-drinking experience.
The Role
We're looking for a part-time team member who's equally passionate about customer experience and creative content to join us on our journey.We're seeking a Customer Service & Social Media Associate who will split their time between looking after our customers and driving our social media presence. This role is perfect for someone who's organised, creative, and enjoys connecting with people online and offline.
* This role is initially part time but has capacity to lead to a full time role if desired **
Key Responsibilities:
Customer Service
* Manage and respond to customer enquiries across email, social media DMs, and other channels.- Liaise with our fulfilment centre to resolve order and delivery queries.- Provide timely, friendly, and solution-focused support to ensure customer satisfaction
Social Media & Content Creation
* Plan, create, and schedule engaging organic content across platforms (Instagram, TikTok, Facebook, etc.).
* Film and produce creative content (with regular travel to Dublin every 1–2 weeks for shoots).
* Engage with followers, respond to comments, and build community around the brand.
* Track performance of social content and suggest ideas for growth and engagement.
Requirements
* Previous experience in customer service and/or social media management.
* Strong communication skills, both written and verbal.
* Confident using social media platforms for business (Instagram, TikTok, Facebook).
* Ability to film and edit engaging video content.
* Organised, proactive, and able to manage multiple tasks independently.
* Based in Ireland and available to travel to Dublin regularly for filming.
Job Type: Part-time
Pay: €15.00-€17.50 per hour
Expected hours: 20 per week
Benefits:
* Employee discount
* Work from home
Application question(s):
* Ability to travel to Dublin every 1-2 weeks to capture content?
Work Location: Hybrid remote in Co Dublin, CO. Dublin