Overview
Front Office Receptionist/Guest Relations – Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27
We are currently inviting applications for a front office professional with 5* hotel experience and proven ability to join our team.
Responsibilities
* Deal with all guest enquiries and needs; accurate billing of guest accounts; efficient handling of all correspondence; maintain good communication with guests, colleagues and management.
* Efficient check-in and check-out of all guests.
* Efficient taking of reservations on behalf of the hotel.
* Punctually attend work with a high standard of personal appearance and uniform.
* Be friendly, patient and courteous with guests at all times.
* Ensure guests are welcomed on check-in and during their stay.
* Ensure the office runs smoothly throughout your shift.
* Use initiative to provide the best possible product and service and look for ways to improve the customer experience.
* Work as a team member in a supportive and considerate manner.
* Record required information for the daily Knowledge Report and communicate comments or queries to the Duty Manager and General Manager to minimise guest complaints.
* Be familiar with fire safety regulations and procedures in the hotel.
* Be aware of hotel security, including access, property and revenue protection.
* Attend to reasonable requests from Management.
Qualifications
* 1-2 years' 5* front office experience in a hotel.
* Fluent in English, both oral and written.
* Experience with HotSoft and TablePath is preferred but not essential.
* Strong customer service orientation with excellent communication, procedures and administration skills.
Hours
Hours of work: 8 hours per day. Shifts include 7:30–16:30, 15:00–23:00, and 9:00–18:00 / 22:00–7:00 / 11:00–20:00 / 12:00–21:00, five days over seven to include weekends and bank holidays.
Benefits
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.
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